Refund and cancellation policy
Last updated 7 November 2026
1. Scope
This policy covers payments to Kodelah Technology Solutions (202503084295 (PG0569122-U)): afilink Premium subscriptions, and client projects.
The Free plan costs nothing, so no refund applies to it. Premium that we give for free, for example to testers, has no refund either.
afilink does not sell the products on storefronts. For a refund on a product you bought through a storefront, contact the creator or the shop (Shopee, TikTok Shop, Lazada) where you paid.
2. Client projects
Payment terms, milestones and refunds for a client project are set in the written agreement for that project. Where the agreement says nothing about refunds, contact us and we will work it out with you in good faith.
4. Cancelling
You can cancel at any time in the admin, under Profile, then Billing.
When you cancel, no further charges are made. Premium stays until the end of the period you already paid for. Then your store moves to Free.
Nothing is deleted when Premium ends. The Terms of service explain what changes on the Free plan.
5. Monthly plan
Monthly payments are not refunded for unused days or for a part of a month.
If you cancel, you keep Premium until the end of that month.
6. Yearly plan
| Case | Refund |
|---|---|
| First yearly payment, asked within 14 days of the payment | Full refund. Premium ends when we refund. |
| First yearly payment, asked after 14 days | No refund. Premium stays until the end of the year. |
| Yearly renewal, asked within 7 days of the renewal, with no Premium feature used since the renewal | Full refund. |
| Yearly renewal, any other case | No refund. Premium stays until the end of the year. |
The 14-day refund applies once per account. It does not apply if we close your account for breaking the Terms of service.
If you change from monthly to yearly, the yearly plan starts when your current month ends. Paid months are not credited.
7. Wrong, duplicate and failed charges
We refund in full:
- a duplicate charge for the same period;
- a charge after you cancelled, when the cancel took effect before the charge date;
- a charge for an amount different from the price shown when you subscribed;
- a payment that Curlec took but that did not give your store Premium, when we cannot fix it within 3 business days.
A failed payment that Curlec did not take needs no refund. Premium continues while Curlec retries. If Curlec stops the subscription, your store moves to Free.
9. How to ask for a refund
Email support@afilink.app from the email on your account. Include:
- your store handle;
- the date and amount of the charge;
- the Curlec receipt or payment ID, if you have it;
- why you are asking for a refund.
We reply within 3 business days.
10. How refunds are paid
We refund through Curlec to the card or bank account you paid with. We cannot refund to a different account, or in cash.
We start the refund within 5 business days after we approve it.
Your bank then needs time to show it. This is usually 5 to 14 business days, and depends on your bank.
When a refund for a whole period is paid, Premium for that period ends.
11. Chargebacks
Please email us before you ask your bank to reverse a charge. Most problems are faster to fix with us.
If you file a chargeback, we may pause Premium until it is settled.
12. Your rights under the law
This policy does not take away any right you have under Malaysian law that cannot be excluded. This includes the Consumer Protection Act 1999 where it applies.
13. Changes and contact
We may update this policy. A change does not affect a payment made before the change.
afilink billing and refund questions: support@afilink.app
Client project questions: hello@kodelah.com